Support
Get up and running
01 — Getting Started
First launch
The first time you open Mercavo POS, it automatically seeds a default store name ("Mercavo Store") and currency (USD) and drops you straight onto the Checkout screen — no account, no email, nothing to fill in first.
Update your store name and currency anytime from Settings → Store.
02 — Set Up Your Catalog
Categories first, then items
Categories live in Settings → Categories. Create them first (Drinks, Snacks, Services — whatever fits your store), then add your items.
Categories & Payment Methods
Unlimited categories, free or paid. Cash is always there — add any other method you take.
Add Product
The Type toggle picks Product or Service.
When adding an item, the Type toggle at the top picks Product (with stock + barcode) or Service (no stock — for haircuts, repairs, loads, printouts). Services share the same catalog and reports as products.
03 — Remove Ads
One purchase, every device
Remove Ads is a one-time, non-consumable purchase via Google Play (Android) or the App Store (iOS). Tied to your store account on those platforms.
- Purchase: Settings → tap the upgrade card → confirm the purchase via Play / App Store
- Restore on a new device: Settings → Restore Purchase
- Refund: handled by Google Play or Apple (Mercavo doesn't process payments)
- Once active, ads disappear and the app runs fully offline instantly — every other feature was already unlocked
04 — Order Bill
Every sale gets a downloadable order bill
Mercavo POS doesn't pair with printers or any hardware. Every completed sale has an on-screen order bill you can download straight to your device.
To download a bill
- Complete a sale, or open it from History
- Tap Download on the Order Bill screen
05 — Backup & Restore
Your data, your control
Settings → Backup & Restore → Export Backup saves a file containing:
- Your SQLite database (all products, sales, categories, settings)
- All product images
- Metadata (app version, schema version, store name, currency, source platform)
On Android that's a .zip; on iOS a .mercavobackup file. Save it to Google Drive, iCloud, Dropbox, email, USB — wherever. To restore: Settings → Restore from File → pick the backup.
Restore on the same platform
Android and iOS use different backup formats today, so a backup made on one platform can't yet be restored on the other. Restore on the same platform you backed up from.
06 — Order Bills, Not Tax Receipts
Important: not a fiscal device
That said, removing ads gives you Custom Bill Lines — add header lines (tax ID, business registration, VAT line, or anything else your jurisdiction requires) and footer lines (thank-you, social handles, return policy, etc.). Mercavo POS renders them exactly as entered. You take responsibility for whether the content satisfies local requirements.
Still stuck?
Email us at mercavo.support@juanlobby.com. Please include your device model, OS version, app version (Settings → About), and a short description of what you're trying to do.